After the order is shipped from our warehouses, it becomes the transporter’s responsibility (CTT Express and Chronopost).
We don’t send to post office boxes.
Any delay in the shipping, relating to estimated times, doesn’t give the right to compensation.
Shipping costs can be modified at any time and without previous notice. In any case, the valid shipping costs are the ones that appear in the moment you make the order.
You’ll be charged extra if:
- Azores or Madeira (2-4 days) – orders above 5kg. You’ll receive an ATM reference to pay.
- Azores e Madeira (5-16 days) – orders above 10kg are charged 1,20/kg. You’ll receive an ATM reference to pay.
- Spain Peninsula (2-3 days) – orders above 10kg.
- International Shipping – orders above 5kg are charged extra, such as orders above 30kg will have to be divided in 2, being charged individually.
Follow my order
After your order leaves our warehouses, you’ll receive an e-mail with the transporter link so you can follow your order. You can also find that link in your Customer Area at Orders. This feature is not available for orders you chose to pick up at one of the stores.
Picking your order up at the store
You can pick up your online order at one of our stores and enjoy free shipping. After payment confirmation, in 3 workdays time your order will be ready at the store. As soon as its ready, you’ll receiver an e-mail and a text message with a code. To pick your order up you’ll have to present that code and your identification (passport or identity card).