Returns & Exchanges

Calçada accepts returns and exchanges within a maximum of 30 days starting from the delivery date, as long as the items haven’t been used, aren’t customized, still have the original tag, are in perfect selling conditions and in the original package.   

We don’t accept returns neither exchanges of personal items (such as underwear), toiletry and cosmetics with damaged packaging (the packaging must be intact).  
Returns and exchanges can be made at the store, sent to our head office by mail or have collected at your place through appointment. Transportation fees for returns and exchanges are to be paid by the client. In case of returns, we only repay you the amount referring to the order, not the shipping fees.

The client must keep the shipping proof since the item is their responsibility until it arrives at our warehouses. We cannot be held responsible for lost or delayed items when in the way to our warehouses after being sent by clients. 

In case of exchanging an item for a second time, shipping fees are your responsibility. You can check prices here.     

How to make an exchange/return

*If you are making your purchase outside of Portugal, no exchanges will be allowed, only returns.

Follow these steps:

  1. Log in your account and access your client area at My Account > Orders,

  2. Select the order and click Return,

  3. Pack the item well (you can use Calçada’s box) and send it to: 
    Limite Radical, Lda. Rua Frei Leão de São Tomás, nº 468 4785-154 Trofa, Portugal.

How to complain about an used item

To make a complaint about an already used item  you should contact our Customer Support service so we can proceed to process resolution.

The complaint will be reported to the brand and the maximum waiting time for a response is 30 days.   

If the brand accepts the complaint, the item will be replaced by a new one (exactly the same), if they don't accept, the previous item will be returned to you.

Returning fees

The shipping costs when returning something are paid by you. You can always return something in a store so you don't have to pay anything.


I got the wrong item and/or with a defect. How should I proceed?

In case you have received a wrong and / or defective item, you must contact our Customer Support within a maximum of 8 days after receiving the order.

Do I have to pay to return it?

In case the swap/return of an item is caused by a Calçada's expedition error, the client should contact our Customer Support service so we can proceed to schedule the recollection of the item, assuming all the costs of your swap/devolution. However, when sending back to the client the substitute items, we follow the same rules and shipping costs of a normal purchase.

Reimbursement time

The reimbursement will be made within 10 workdays maximum, counting from the day we received the product. The availability of the amount at the clients account depends on his bank institution.